Effective date: April 2026.
This Privacy Policy explains how Kapitals Rent a Car (hereinafter: we, us or our), with headquarters at Marka Marulica 21, 71 000 Sarajevo, Bosnia and Herzegovina, collects, processes and protects your personal data when using our website https://kapitals.ba.
We are committed to protecting the privacy of our users and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Personal Data Protection Law of Bosnia and Herzegovina.
1. Data Controller
Kapitals Rent a Car
Address: Marka Marulica 21, 71 000 Sarajevo, Bosnia and Herzegovina
E-mail: info@kapitals.ba
Phone: +387 63 485 610
For any questions regarding the processing and protection of your data, you can contact us using the above details.
2. What Data We Collect
We collect only data necessary to provide our services, specifically when you contact us via our online reservation or inquiry form:
Contact information: name, e-mail address, phone number, country.
Reservation data: pickup/return date and location, vehicle category, preferred model, additional options (insurance, GPS, child seat, green card, unlimited kilometers, additional driver).
Website usage data: IP address, browser, device, operating system, language and data collected through cookies.
Communication data: messages sent via contact form or e-mail.
3. How We Use Your Data
We use your data exclusively for the following purposes:
- Processing vehicle reservation inquiries and communicating with you
- Preparing quotes and vehicle rental agreements
- Analyzing website traffic through Google Analytics
- Protecting web forms from abuse using Google reCAPTCHA service
4. Cookies
Our website uses cookies to enable proper functioning, improve user experience and analyze traffic. Cookies are small text files stored on your device when you visit the site.
4.1. Essential Cookies
These cookies are necessary for basic website functions and cannot be disabled.
wordpress_*– Session and authenticationwp-settings-*– User preferences, 1 yearkp_lang_redirect– Remembers language detection 30 dayskp_cookie_consent– Remembers cookie consent 180 days
4.2. Analytics Cookies
Used to collect anonymous data about site usage to understand user behavior and improve content.
_ga– Google Analytics, Distinguish users, 2 years_ga_*– Google Analytics, Session identification, 2 years_gid– Google Analytics, Distinguish users, 24 hours
4.3. Security Cookies
Used to protect contact forms from abuse through Google reCAPTCHA service.
_GRECAPTCHA– Google reCAPTCHA, Spam bot protection, 6 months
4.4 Cookie Management
You can manage cookies through the banner that appears when you visit the site or in your browser settings (Chrome, Firefox, Edge , etc.). Disabling certain cookies may affect website functionality.
5. Data Security
We use SSL/TLS encryption and other technical and organizational measures to prevent unauthorized access, loss or misuse of data.
6. Your Rights
In accordance with GDPR and the Personal Data Protection Law of BiH, you have the right to:
- access your data
- correct inaccurate or incomplete data
- erasure (right to be forgotten)
- restriction of processing
- data portability
- object to processing
- withdraw consent at any time
To exercise these rights, contact us via e-mail: info@kapitals.ba
You also have the right to file a complaint with the Personal Data Protection Agency of Bosnia and Herzegovina.
7. Sharing Data with Third Parties
We share your data only to the extent necessary to provide services:
- Google Analytics (traffic analysis)
- Google reCAPTCHA (spam protection)
- IT and hosting partners (website maintenance)
We do not sell or rent personal data to third parties.
8. Changes to Privacy Policy
We reserve the right to modify this Privacy Policy to comply with applicable legislation or technical changes to the website. The updated version will always be published on this page.
9. Contact
Kapitals Rent a Car
Marka Marulica 21
71 000 Sarajevo, Bosnia and Herzegovina
E-mail: info@kapitals.ba
Phone: +387 63 485 610